Last updated: June 6th, 2026
Property & Retail respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, or use our services.
1. Who We Are
Property & Retail is a property and retail consultancy providing services to retailers, brands, investors, and related business clients across the UK and Europe.
Contact details:
Property & Retail
207 Regent Street, 3rd Floor
London W1B 3HH
United Kingdom
Email: info@propertyandretail.com
Telephone: +44 20 3326 1039
For privacy-related enquiries, please contact us at:
info@propertyandretail.com
2. Information We Collect
We may collect the following personal information when you use our website or contact us:
- Name
- Email address
- Phone number
- Company name
- Message or enquiry details
- Any information you choose to provide through our contact form
- Technical information such as IP address, browser type, device type, pages visited, and website usage data
We do not intentionally collect sensitive personal information through our website.
3. How We Collect Information
We collect personal information when you:
- Submit a contact form
- Send us an email
- Call us
- Communicate with us about our services
- Use or browse our website
- Interact with embedded content, such as videos
Some technical data may be collected automatically through cookies, analytics tools, server logs, or similar technologies.
4. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Contact you about your request
- Provide information about our services
- Manage business relationships
- Review potential client requirements
- Store and manage leads or enquiries in our CRM system
- Improve our website and user experience
- Maintain website security
- Comply with legal, regulatory, and business obligations
We will only use your personal information where we have a lawful basis to do so.
5. Lawful Basis for Processing
Depending on the context, we may rely on the following lawful bases:
Legitimate interests
We may process your information to respond to business enquiries, manage client relationships, improve our services, and operate our website.
Contract or steps before entering into a contract
If you contact us about our services, we may process your information to discuss or prepare a potential business relationship.
Legal obligation
We may process information where required to comply with legal or regulatory obligations.
Consent
Where required, we may rely on your consent for certain cookies, marketing communications, or similar activities.
6. Contact Forms and CRM
When you submit a contact form on our website, the information you provide may be sent to our internal systems and stored in our customer relationship management system, including Salesforce.
This helps us manage enquiries, follow up with potential clients, and maintain accurate business records.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Make the website work correctly
- Understand how visitors use the website
- Improve website performance
- Support embedded content, such as videos
- Help us improve our marketing and website experience
You can control cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.
If we use non-essential cookies, we will request consent where required.
8. Embedded Content
Our website may include embedded content from third-party platforms, such as YouTube.
Embedded content from other websites behaves in the same way as if you visited that third-party website directly. These platforms may collect data about you, use cookies, track your interaction with the embedded content, and process your information according to their own privacy policies.
9. Who We Share Information With
We may share personal information with trusted service providers who help us operate our business and website, including:
- Website hosting providers
- CRM providers, including Salesforce
- Email and communication providers
- IT and security providers
- Analytics or website performance providers
- Professional advisers where necessary, such as lawyers, accountants, or consultants
We do not sell your personal information.
10. International Transfers
Some of our service providers may process personal information outside the United Kingdom or European Economic Area.
Where this happens, we will take appropriate steps to ensure your personal information is protected in accordance with applicable data protection laws.
11. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
Enquiry and contact form information may be kept for as long as reasonably necessary to manage the enquiry, maintain business records, and follow up on potential or existing client relationships.
We may keep certain records for longer where required for legal, accounting, or regulatory purposes.
12. How We Protect Your Information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
13. Your Rights
Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to certain processing
- Request restriction of processing
- Request transfer of your information
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at:
info@propertyandretail.com
14. Complaints
If you are based in the UK and are unhappy with how we handle your personal information, you can contact the Information Commissioner’s Office.
Website: https://ico.org.uk
We would appreciate the opportunity to address your concerns before you contact the regulator.
15. Marketing Communications
We may contact business contacts about relevant services where permitted by law. You can ask us to stop sending marketing communications at any time by contacting us at:
16. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should review the privacy policies of any third-party websites you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
18. Contact Us
For questions about this Privacy Policy or how we handle personal information, contact:
Property & Retail
207 Regent Street, 3rd Floor
London W1B 3HH
United Kingdom
Email: info@propertyandretail.com
Telephone: +44 20 3326 1039